> ## Documentation Index
> Fetch the complete documentation index at: https://docs.innerlogic.com/llms.txt
> Use this file to discover all available pages before exploring further.
# View scores and distributions
> Find response counts, read score labels, and switch between question results and favourability.
Use **Questions** to open a score and its response distribution. Use **Favourability** to see responses grouped into categories.
## Before you begin
You need access to the survey’s results. Open the survey’s results from **Survey Hub**. Confirm its name and [check the selected audience](https://docs.innerlogic.com/en/explore-your-dashboard.md#filter-results-and-check-the-selected-audience). Recheck filters when you switch views.
The examples below use the **Communication** question group in Innerlogic Sandbox. Your questions, scales and available views may differ.
## Find a question’s response count and score
1. Select **Questions** in the survey navigation.
2. In the selector above the table, choose **Question Groups** if it is not already selected. The **Score** column summarizes each group’s results for the current filters.
3. Select a group, such as **Communication**. Its **Distribution** view opens.
4. In the group’s view selector, change **Distribution** to **Questions**.
5. In **Question Breakdown**, find your question. Read the **responses** label below it and **Score** on the right. Select the question to open its details.
*Read this example from left to right: **Questions** is the selected group view; **5,000 responses** is the count displayed for that question; **3.2** is its score. The count belongs to the question result, not the organization’s headcount.*
## Sort questions with the arrows
1. Open **Questions** in the survey navigation, then choose **Questions** in the selector above the table.
2. Select the **Score** column heading or its up/down arrows to sort the rows by score. Select it again to reverse the order: lowest to highest, or highest to lowest.
3. To find a question by name, select **Question** to sort alphabetically; select it again to reverse the order. **Question Group** and **Change** also have sorting arrows.
4. Select a question’s row to open its details. Return with **Questions** in the survey navigation.
*Demo Organization example, sorted by score from highest to lowest. Use the arrows in the column headings to change the table’s order. The right-facing arrow at the end of a row opens that result.*
Sorting changes the order of the displayed results. It does not edit the survey or change the order participants see. **Score** sorts by the score percentage; rounded values can look equal even when their order differs.
The page remembers your sorting during the browser-tab session, including after a reload. There is no separate reset button here. To return to highest scores first, select **Score** and reverse it if needed, then check the first rows. **Question Groups** has its own remembered sorting choice.
### Watch: sort questions and open a result
This 23-second silent example opens **Questions**, selects individual questions, sorts them by **Score** in both directions, and opens a question to view its score distribution. The recording uses Innerlogic Sandbox.
## Read the score and distribution
In the question’s **Overview** view, read **Average score**, then **Score Distribution** below it.
| Where to look | What it shows in this example |
| - | - |
| **Average score**, above the chart | **3.2 out of 5 (54%)**: the average on the question’s scale, paired with a percentage on a normalized scale. Read the full label; 54% is not the percentage of favourable responses. |
| **Survey Score**, along the bottom | The question’s score values, here **1–5**. |
| **Number of Responses**, on the left | How many responses fall at each score value. Taller bars mean more responses at that value. |
| Dotted **Average score** marker | Where the average sits within the distribution. |
For a question group, choose **Distribution** in its view selector. The group chart is labelled as a normalized **0–100** scale. Check the chart’s labels each time rather than assuming every chart uses the question’s original scale.
Use the question or category selector, or its adjacent arrows, to move between results. Check the new title and filters before reading the next chart.
## Switch to favourability
1. Select **Favourability** in the survey navigation.
2. Use the selector above the table to choose **Question Groups** or **Questions**.
3. Find the relevant row. Match its coloured bar to the legend: **Unfavorable**, **Neutral**, and **Favorable**.
4. Read **% Favorable** at the right for the share classified as favourable in that view.
*The selector at the upper left sets the type of result. The legend above the table identifies the bar segments. The rightmost column gives **% Favorable**; for “Teams across my company collaborate effectively,” this example shows **42%**. This is a different measure from the question’s **54%** average-score percentage.*
Favourability groups responses into categories; the score distribution keeps the individual score values visible. Category boundaries depend on the scale and analysis settings. If you need the exact classification rules for your survey, ask your survey owner before comparing results.
### Watch: switch to favourability
This 17-second silent example opens **Favourability**, switches the selector from **Question Groups** to **Questions**, then points to the colour legend and a question's **% Favorable** value.
*Innerlogic Sandbox example. Follow the written steps above for the same workflow.*
## If a number or view is missing
* Check the selected question or group, active filters, and any message on the page. Different question types can offer different views.
* Treat a dash, hidden result or unavailable value as unavailable, not zero. Do not reconstruct hidden counts or distributions.
* In the **Questions** table, **Change** refers to the difference from a previous survey score. A dash doesn’t mean the score stayed the same.
* If the expected view is still missing, follow [Troubleshoot sign-in and access](https://docs.innerlogic.com/en/troubleshoot-access.md) and ask your administrator to confirm access and configuration.
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