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Download survey results as an Excel file, export written comments as CSV, or open a prepared PDF report when available.

Before you download

Check the organization, survey and intended audience. For comments, also check the search text and active filters. Download options depend on your access and the available content; access to on-screen results does not necessarily include export access.

Export survey results to Excel

  1. Open the survey’s Questions view and select the download icon at the right of the toolbar. It has no text label; its tooltip reads Download results as an Excel file. The icon appears only if your access profile includes Question Analytics (Export).
  2. Confirm the survey named in the dialog. Under Break down results by, choose a tag. Each value becomes a column in the spreadsheet.
  3. If needed, use Comparison columns to add specific values from other available tags.
  4. Open Additional settings to choose Questions or Question groups for the rows, and Score or Change for the score type. Change refers to the difference from the previous survey score.
  5. Leave all questions or groups included, or select specific ones. Clear restores all rows rather than selecting none.
  6. Check Spreadsheet preview, the row selection and score type. Make your selections in this dialog; do not assume it copies the filters from the results page. Groups with too few responses appear blank to protect confidentiality.
  7. Select Download Excel file. Wait while the export is queued and prepared. The download starts automatically when ready; the dialog then shows File ready and offers Download again.
  8. Open the .xlsx file and check its survey, row labels and columns before using it. If no file appears, check the browser’s downloads or save prompt.
Exports are available once the survey is closed. Available tags and export controls depend on your survey and access. If the download icon is missing or the export reports an error, ask your administrator to confirm availability and include the message you see.

Export written comments as CSV

  1. Open your survey’s Comments tab. If needed, find it under More in the survey navigation.
  2. In Comment view, choose Comments and wait for the list to load.
  3. Set the search and filters for the comments you need. For instructions, see Use the Comments tab.
  4. Use Keyword if searching. CSV export is unavailable while a Semantic search is active; switching search modes can change the results, so check the list again.
  5. Select the Export CSV icon beside Comment view. It is a document/download icon with no text label.
  6. Wait for Exporting comments to finish, then check your browser’s downloads or save prompt for the .csv file.
Comments toolbar with a parental keyword search and the Export CSV icon immediately to the left of the Comments view selector. Demo Organization, English interface. Check the search and filters before selecting the download icon beside Comments.

Watch: download comments as CSV

This 15-second silent example searches the comment list for “workload”, points to the Export CSV icon so its tooltip appears, then selects it to download the matching comments. Demo Organization example. Follow the written steps above for the same workflow.

Check the CSV you received

The download is a CSV (comma-separated values) file, a plain spreadsheet format. It opens in Excel or any spreadsheet app, such as Google Sheets or Numbers. Open it and confirm that it contains the expected questions and written feedback before using it. The export contains the matching visible comment threads, including related responses. A row can contain a question, a response and follow-up response columns such as follow_up_response_1. Related comments can appear together in one row, so the number of spreadsheet rows does not have to match the comment count shown in the list. The export is not limited to the current page of cards. Keep track of the survey, search and filters you used. Do not assume the filename or columns provide a complete record of the selected audience. Follow your organization’s rules for storing and sharing written feedback.

Open a prepared PDF report

Use Reports → Open PDF when a prepared report is available to you. Follow Find your report to choose the correct survey, report and audience. A prepared PDF is a separate output from the Comments CSV; do not assume it reflects your current analytics filters. A report’s language is set by its report type, not by the language you use Innerlogic in.

If downloading is unavailable

  • Wait for the comment list to finish loading or for an export already in progress to finish.
  • If a Semantic search is active, switch to Keyword or clear the search, then check the resulting selection before exporting.
  • Read any error or access message. If the control is missing or remains disabled, ask your administrator to confirm your access includes Verbatim Comments (Export) for this survey and organization.
  • If no file appears, check the browser’s download list and any save prompt. Report the exact step and message if the download still does not complete.
For help, include the survey, view, search/filter selections and error message, as described in Troubleshoot access. Do not attach confidential response data to a general support request.
Last modified on October 16, 2026