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Use Questions to open a score and its response distribution. Use Favourability to see responses grouped into categories.

Before you begin

You need access to the survey’s results. Open the survey’s results from Survey Hub. Confirm its name and check the selected audience. Recheck filters when you switch views. The examples below use the Communication question group in Innerlogic Sandbox. Your questions, scales and available views may differ.

Find a question’s response count and score

  1. Select Questions in the survey navigation.
  2. In the selector above the table, choose Question Groups if it is not already selected. The Score column summarizes each group’s results for the current filters.
  3. Select a group, such as Communication. Its Distribution view opens.
  4. In the group’s view selector, change Distribution to Questions.
  5. In Question Breakdown, find your question. Read the responses label below it and Score on the right. Select the question to open its details.
Communication group with Questions selected; each question row shows 5,000 responses beneath its wording and a Score of 3.2 on the right. Read this example from left to right: Questions is the selected group view; 5,000 responses is the count displayed for that question; 3.2 is its score. The count belongs to the question result, not the organization’s headcount.

Sort questions with the arrows

  1. Open Questions in the survey navigation, then choose Questions in the selector above the table.
  2. Select the Score column heading or its up/down arrows to sort the rows by score. Select it again to reverse the order: lowest to highest, or highest to lowest.
  3. To find a question by name, select Question to sort alphabetically; select it again to reverse the order. Question Group and Change also have sorting arrows.
  4. Select a question’s row to open its details. Return with Questions in the survey navigation.
Questions table with sorting arrows beside Question, Question Group, Score and Change; the highest score is at the top. Demo Organization example, sorted by score from highest to lowest. Use the arrows in the column headings to change the table’s order. The right-facing arrow at the end of a row opens that result. Sorting changes the order of the displayed results. It does not edit the survey or change the order participants see. Score sorts by the score percentage; rounded values can look equal even when their order differs. The page remembers your sorting during the browser-tab session, including after a reload. There is no separate reset button here. To return to highest scores first, select Score and reverse it if needed, then check the first rows. Question Groups has its own remembered sorting choice.

Watch: sort questions and open a result

This 23-second silent example opens Questions, selects individual questions, sorts them by Score in both directions, and opens a question to view its score distribution. The recording uses Innerlogic Sandbox.

Read the score and distribution

In the question’s Overview view, read Average score, then Score Distribution below it. Question Overview showing Average score 3.2 out of 5 (54%), a score distribution with values 1 through 5, and an average marker at 3.2. For a question group, choose Distribution in its view selector. The group chart is labelled as a normalized 0–100 scale. Check the chart’s labels each time rather than assuming every chart uses the question’s original scale. Use the question or category selector, or its adjacent arrows, to move between results. Check the new title and filters before reading the next chart.

Switch to favourability

  1. Select Favourability in the survey navigation.
  2. Use the selector above the table to choose Question Groups or Questions.
  3. Find the relevant row. Match its coloured bar to the legend: Unfavorable, Neutral, and Favorable.
  4. Read % Favorable at the right for the share classified as favourable in that view.
Favourability with Questions selected, an Unfavorable/Neutral/Favorable legend, coloured response bars and a percent-favourable column. The selector at the upper left sets the type of result. The legend above the table identifies the bar segments. The rightmost column gives % Favorable; for “Teams across my company collaborate effectively,” this example shows 42%. This is a different measure from the question’s 54% average-score percentage. Favourability groups responses into categories; the score distribution keeps the individual score values visible. Category boundaries depend on the scale and analysis settings. If you need the exact classification rules for your survey, ask your survey owner before comparing results.

Watch: switch to favourability

This 17-second silent example opens Favourability, switches the selector from Question Groups to Questions, then points to the colour legend and a question’s % Favorable value. Innerlogic Sandbox example. Follow the written steps above for the same workflow.

If a number or view is missing

  • Check the selected question or group, active filters, and any message on the page. Different question types can offer different views.
  • Treat a dash, hidden result or unavailable value as unavailable, not zero. Do not reconstruct hidden counts or distributions.
  • In the Questions table, Change refers to the difference from a previous survey score. A dash doesn’t mean the score stayed the same.
  • If the expected view is still missing, follow Troubleshoot sign-in and access and ask your administrator to confirm access and configuration.
Last modified on October 8, 2026