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Who to contact

Your organization manages your Innerlogic access. Start with the survey or HR contact your organization named for Innerlogic; these guides call them your administrator. They can confirm your account, your sign-in method and what you should be able to see. If you can’t reach your organization’s contact, email support@innerlogic.com.

I cannot sign in

Use the sign-in page and email address your organization gave you. If you do not know which sign-in method to use, ask your administrator.

I haven’t received my invitation

Check your junk or spam folder. Your organization’s email system may filter messages from Innerlogic. Invite links expire after 7 days. If you still can’t find the email, or your link has expired, ask your administrator to confirm your email address and send a new invitation.

I forgot my Innerlogic password

On the sign-in page, select Forgot your password?. Enter your account email address and select Send reset link. Check your inbox and spam or junk folder for the reset email, then follow its instructions. This message doesn’t confirm that you have an account. If no email arrives or you still cannot sign in, ask your administrator to confirm your account and sign-in method.

My organization uses Google, Microsoft or company sign-in

Choose that option on the sign-in page instead of entering a password. Your Google, Microsoft or company password is managed by your organization, and Forgot your password? can’t change it. Follow your organization’s account-recovery instructions.

I’m asked for a verification code

If your organization requires two-factor authentication, enter the Verification code from your authenticator app. The first time, follow the on-screen steps to set it up. If you no longer have access to your authenticator app, use a backup code if you saved one, or ask your administrator for help.

I can sign in but cannot find my report

  1. Check that the survey has closed. Results and reports are available after a survey closes.
  2. Check the survey you opened. If you have access to multiple organizations, also check the organization shown in the sidebar.
  3. If the survey no longer appears in your list, it may have been archived. Archiving keeps its results. On the Surveys page (Survey Hub → Active Surveys), set the Status filter to Archived.
  4. Open the survey’s Reports tab. If it shows No reports for this survey, no report has been created for or shared with you for that survey.
  5. Ask your administrator whether the report has been prepared and made available to you.
Follow Find your report for the steps from sign-in to the report list and PDF. If the survey or Reports tab is missing, ask your administrator to confirm your intended access.

Why can’t I see a result, report or comment?

Innerlogic protects confidentiality. What you see depends on your access and on how many people responded.
  • Too few responses. Results for a small group are hidden to protect confidentiality. You may see Results hidden, a blank cell or a dash (—). In filter menus, options that would leave too few responses are listed under Below reporting threshold. The minimum group size is set by your organization. A hidden result is not a zero score, and it should not be worked out from other numbers.
  • Filters. Combining filters can narrow a group below the minimum. You may see Results aren’t available for this combination of filters. Remove a filter to return to a broader view.
  • Your access. You may see results only for the groups and reports shared with you. Menus, tabs and buttons can differ from the screenshots in these guides.
  • Comments. Your access may include comment summaries but not individual comments. If Comments isn’t offered in Comment view, or you see Individual comments aren’t available, your access doesn’t include individual comments. The text below that message says whether you can still create a summary. Comments can also be hidden for small groups.
  • The survey is still open. Results and reports are available after the survey closes.
If something still seems to be missing, contact your administrator (see Who to contact).

What to include when asking for help

Provide the organization, survey name, report name and intended audience if known, and the message you see. Do not include passwords or confidential response data. Your organization sets the access and confidentiality rules, so a missing report doesn’t mean something is broken.
Last modified on November 4, 2026